Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-powered-crm-for-vehicle-service-centers.livebursts.com (hereinafter referred to as “AI-powered CRM for vehicle service centers,” “we,” or “our”). We prioritize and respect your privacy by ensuring the security and protection of your personal data. This comprehensive Privacy Policy outlines our practices related to the collection, storage, access, and management of your information in adherence to various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Services Act (UCPA)
  • Connecticut’s Connecticut Transactional Data Security Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy is applicable to all aspects of our online presence, including but not limited to:

Please note that this policy does not cover third-party platforms, applications, or services accessible through links on our website. These external entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy guides our practices when:

  • You utilize our applications and services as an authorized user.
  • You visit any websites linked to this Privacy Policy.
  • You engage with our communications, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data, which include:

  • Account Information: Details related to your account creation and management, such as user names, passwords, and account settings.
  • Payment Information: Data necessary for processing payments, including credit/debit card numbers, expiration dates, and billing addresses.
  • Financial Information: Records of transactions, banking details, and financial history (if shared with our financial partners).
  • Purchase Information: Details about products or services you have purchased from us, including order numbers and purchase dates.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data.
  • Location Data: Information about your geographic location when you interact with our applications.
  • Feedback: Comments, reviews, or responses provided by you regarding our products or services.
  • Social Media Information: Data shared when you interact with our social media accounts, such as post likes, comments, and shares.
  • Product Information: Details about the products or services you have shown interest in or purchased from us.

We collect this data through multiple channels: user inputs (e.g., account registration), interactions with our platform (e.g., browsing behavior), automated technologies (e.g., cookies, device identifiers), and third-party sources (if permitted by them).

Cookies

We utilize cookies to enhance your experience on our website and for analytical purposes:

  • Strictly Necessary Cookies: Essential for navigating our site and ensuring basic functionalities.
  • Preference Cookies: Remember user preferences, such as language settings or display options.
  • Analytics Cookies: Track usage statistics and provide insights into how users interact with our website.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for as long as it is necessary or relevant for the purpose for which it was collected, in accordance with applicable laws. The retention periods vary based on the type of data and its usage:

  • Account information and transaction records may be retained indefinitely to facilitate customer support and comply with tax regulations.
  • Other personal data will be kept until it is no longer needed for the purposes described in this Policy or as required by law.

Once the retention period expires, we securely delete or anonymize the data unless subject to a legal obligation to preserve it.

Data Security

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: We employ encryption protocols to secure data transmission and storage.
  • Access Controls: Only authorized personnel with legitimate business needs can access personal data.
  • Regular Audits: Our systems are regularly audited for security vulnerabilities and potential breaches.
  • Training: Employees undergo training to ensure they understand and follow data protection practices.

Children’s Privacy

Our services are not intentionally directed at individuals under the age of 18 (or any higher age limit as required by applicable law). We do not knowingly collect personal data from children, and if we become aware that a child has provided us with such information, we will take steps to delete it.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to correct or update inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
  • Restriction: The right to restrict processing of your personal data in specific situations.
  • Portability: The right to receive a copy of your personal data in a structured and commonly used format.
  • Objection: The right to object to the processing of your personal data for specific or all purposes.
  • Non-Discrimination: The right to be free from discrimination based on your exercise of data protection rights.

To exercise any of these rights, please contact our privacy team at your earliest convenience. We will respond to your request within the time frame prescribed by applicable laws.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this page periodically for any updates.

Contact Information

For any inquiries, requests to unsubscribe from communications, or questions regarding your data privacy, please contact us:

  • Email: contact@ai-powered-crm-for-vehicle-service-centers.livebursts.com
  • Address: [Provide the physical address]

We appreciate your trust in our company. Your feedback is valuable to us as we strive to continuously improve our privacy practices and data protection measures.